Refund & returns policy

Last updated: [DATE]

Our masalas are packed food products, so we cannot take back opened packs for change of mind. If something is wrong with your order, we will put it right.

Damaged, wrong or expired items

If a pack arrives damaged, leaking, past its best-before date, or is not what you ordered, tell us within 48 hours of delivery on WhatsApp [SKE Group WhatsApp number] or email [DIA email], with your order number and a photo of the pack and its batch code. We will replace the item free of charge or refund it, as you prefer.

Quality concerns

If you are unhappy with the quality of a product, contact us with the batch code. Every batch is recorded, so we can check how it was made.

Cancellations

You can cancel an order any time before it is dispatched. Once it is out for delivery it cannot be cancelled, but you may refuse a cash-on-delivery order at the door.

How refunds are paid

• Online payments (PhonePe: UPI, cards, net banking) are refunded to the same account or card within [7] working days of approval.
• Cash-on-delivery orders are refunded by UPI or bank transfer to details you give us.